Service Agreement

This Service Agreement ("Agreement") governs work performed by GabeWorks ("we", "us") for the client identified at checkout ("you"). By paying the activation and accepting this Agreement during intake, you accept these terms.

1. Scope of Work

The automations and website features delivered are limited to the items listed in your order at checkout (e.g. Missed Call Text Back, Quote & Lead Follow-Up, Review Request, Review Router (included with AI Growth), Appointment Reminders, Invoice Nudges, and/or website). Anything outside that list is a new engagement and quoted separately.

Default copy, default cadences, and default workflows are provided unless you supply alternatives during intake.

2. Timeline & Delivery

Build work is typically delivered within 3–5 business days of receiving a complete intake form and any required access (CRM logins, domain access, Google Business access, etc.). Timelines pause when we are blocked on missing information from you.

After the build, carrier registration — the step that approves your business to send text messages — typically takes an additional 5–10 business days. Your automations go live once both steps are complete.

Website projects requiring custom copy, photography, or third-party integrations may extend beyond 5 business days; we will flag the new estimate as soon as scope is clear.

3. Fees & Billing

Activation fees are charged in full at checkout. Monthly servicing is billed automatically each month starting once your system is live, using the payment method on file. Servicing covers hosting, monitoring, third-party account costs (e.g. Twilio messaging fees up to ordinary use), small fixes, and ongoing support. Annual plans are charged upfront before the build begins; activation is waived and the 12-month service term starts once your system is live.

Failed monthly payments will be retried per Stripe's standard schedule. Subscriptions delinquent more than 14 days may be paused until payment resumes.

4. Changes After Launch

Small adjustments after launch — copy tweaks, timing changes, recipient updates, minor styling — are included in monthly servicing. Larger changes (new automations, net-new workflows, new website pages, new integrations) are quoted separately under our Change Policy.

5. Your Responsibilities

• Provide accurate intake information and timely access to tools and accounts we need.
• Comply with applicable laws and platform policies (TCPA/CASL for SMS, CAN-SPAM for email, Google review gating rules, etc.) when using the automations we build.
• Maintain ownership of your business data, customer records, and any third-party accounts in your name.

6. Ownership & Data

You own your customer data, CRM records, domain, and website content. We own the underlying workflow templates, code, and infrastructure used to deliver the service. During the engagement we are granted a license to access and operate the third-party accounts and data necessary to run the automations.

7. Confidentiality

We treat your business information, customer lists, and pricing as confidential. We will not share, sell, or use it for any purpose other than delivering the services you bought.

8. Cancellation & Refunds

Monthly servicing can be cancelled at any time from your billing portal. Service continues through the end of the current billing period; monthly fees are not pro-rated or refunded for partial months. Activation fees are refundable until onboarding begins. Once the build starts, activation becomes non-refundable. If launch is delayed because of something on our side, the activation fee is credited back over future invoices. Annual plans are charged upfront before the build begins and are not pro-rated or refunded for partial terms. Full details on our Refund Policy.

9. Liability

Our total liability for any claim arising out of this Agreement is limited to the amount you paid us in the six (6) months before the claim. We are not liable for indirect or consequential damages (lost profits, lost leads, lost business opportunities, third-party platform changes, etc.).

10. Termination

Either party may terminate this Agreement for any reason by cancelling monthly servicing as described above. We may suspend or terminate service immediately for non-payment, misuse, or activity that violates law or third-party platform terms.

11. Updates to this Agreement

We may update this Agreement from time to time. The version you accepted at intake remains in effect for your current engagement; new versions apply to new orders.

12. Contact

Questions? Email gabe@gabeworks.co.