Refund Policy
Last updated: May 13, 2026
We want you to feel confident saying yes. This page explains exactly when refunds apply, how cancellation works, and what happens to your portal access afterward.
Setup Fee
Your setup fee is refundable until setup or onboarding begins. Once GabeWorks starts importing estimates, configuring your portal, or doing setup work, the setup fee is non-refundable because the work has already been done.
If setup is delayed because of something on our side, the setup fee is credited back over future invoices.
Monthly Service — Cancel Anytime
Monthly portal access is month-to-month and billed in advance. You can cancel at any time. When you cancel, your access stays active through the end of the period you've already paid for and you will not be charged again. Monthly fees are not prorated or refunded for partial periods. No long-term contracts, no cancellation fees.
What Happens When You Cancel
When monthly service ends, portal access is deactivated. Your customer data, quote and estimate records, and follow-up history remain yours — ask and we'll send you an export. You're welcome to come back at any time.
No Outcome Guarantees
We don't guarantee recovered revenue, booked jobs, close rate, or margin improvement. Refunds are limited to the terms described on this page.
Exceptions
If something on our end goes wrong — missed delivery, a portal issue we cannot fix, a mistake that materially affects your business — we will make it right beyond what this policy strictly requires. Reach out and we will work it out directly.
How to Request a Refund
Email gabe@gabeworks.co with your order details. Approved refunds are processed within 5–10 business days back to the original payment method.